Privacy Policy

Introduction

Nitramix ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nitramix.com), use our services, purchase our software products, or interact with our platform.

We provide web development, mobile app development, WordPress maintenance services, custom software solutions, and sell software products including the Video Gallery for WooCommerce plugin. This policy applies to all our services and interactions with you.

Information We Collect

Personal Information

• Account Information: Name, email address, and password when you create an account
• Contact Information: Name, email, phone number, and message content when you contact us or submit inquiries
• Payment Information: Payment details processed securely through Stripe (we don't store credit card information)
• License Information: Product licenses, activation details, usage data, and site URLs for our software products
• Service Information: Project requirements, specifications, and communication related to our development services
• Donation Information: Name, email, and donation preferences for our donation system

Technical Information

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent, interactions with our website, and navigation patterns
• Cookies: Essential cookies for functionality, analytics cookies with consent, and preference cookies
• Log Files: Server logs including IP addresses, timestamps, request details, and error information
• Analytics Data: Website performance metrics, user behavior patterns, and conversion tracking

Content and Communications

• Blog Interactions: Comments, likes, shares, and engagement with our blog content
• Support Communications: Support tickets, chat conversations, and email correspondence
• Project Files: Files uploaded for development projects, design assets, and project documentation
• Feedback and Reviews: Product reviews, service feedback, and testimonials

How We Use Your Information

• Service Provision: To provide and maintain our web development, mobile app development, WordPress maintenance, and software services
• Account Management: To create and manage your account, process payments, deliver purchased products, and manage licenses
• Communication: To respond to your inquiries, send important updates, provide customer support, and send service notifications
• Payment Processing: To process payments, manage subscriptions, handle refunds, and maintain financial records
• Product Delivery: To deliver software downloads, license keys, and provide product updates
• Security: To protect against fraud, unauthorized access, ensure platform security, and monitor for suspicious activity
• Analytics: To improve our services, analyze usage patterns, optimize user experience, and make business decisions
• Marketing: To send promotional materials, newsletters, and updates about our services (with consent)
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and respond to legal requests
• Blog and Content: To manage our blog, moderate comments, and improve content quality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services including Stripe (payments), Supabase (data storage), Resend (email services), and hosting providers
• Development Partners: With development partners and contractors who assist in providing our services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, government request, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy proceedings
• Safety and Security: To protect our rights, property, or safety, or that of our users and the public
• Consent: With your explicit consent for specific purposes not covered by this policy
• Public Content: Blog comments and public reviews may be visible to other users

Payment Processing and Security

All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We do not store or have access to your complete credit card information.

• Payment data is encrypted and transmitted securely to Stripe using industry-standard SSL/TLS encryption
• We only store payment transaction IDs, billing information, and subscription details
• All financial transactions are protected by industry-standard security measures and fraud detection
• We maintain security logs and monitor for suspicious activity
• Donation information is processed securely and used only for donation management
• Subscription payments are handled automatically with secure recurring billing

Software Downloads and Licenses

When you download our software products or activate licenses:

• We collect license activation data to verify legitimate usage and prevent piracy
• Download statistics are tracked for product improvement and analytics
• License keys are securely generated, stored, and managed
• We may collect usage analytics to improve software functionality and user experience
• Site URLs are collected for license validation and support purposes
• Product updates and security patches are delivered based on your license information

Web Development and Services

For our web development and WordPress maintenance services:

• We collect project requirements, specifications, and communication history
• Client websites and server access credentials are stored securely
• Project files and assets are maintained for service delivery and support
• Performance monitoring data is collected to ensure service quality
• Backup and maintenance logs are maintained for service records
• Client feedback and testimonials may be used for marketing (with permission)

Blog and Content Management

For our blog and content services:

• Blog comments and interactions are collected and may be publicly visible
• Email subscriptions for blog updates are managed with consent
• Reading preferences and engagement metrics are tracked for content improvement
• Social sharing and referral data is collected for analytics
• Content preferences help us personalize your experience

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection and privacy
• Secure development practices and code review processes
• Incident response procedures and breach notification protocols

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for processing based on consent
• Restriction: Request restriction of processing in certain circumstances
• Complaint: Lodge a complaint with supervisory authorities

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality, authentication, and security
• Analytics Cookies: Help us understand how visitors use our website and improve performance
• Preference Cookies: Remember your settings, language preferences, and customization choices
• Marketing Cookies: Used for targeted advertising and promotional campaigns (with consent)
• Session Cookies: Maintain your session state and shopping cart information

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws, including GDPR compliance measures.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can take appropriate action.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud
• Improve our services and develop new features

When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where appropriate, sending you an email notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: